How do I delete my account?

We're sorry to see you go. Here's what you need to know about deleting your GoTwende account.

Before You Delete

• Please consider:
• Account deletion is permanent and cannot be undone
• You'll lose access to your booking history
• Any pending bookings must be completed or cancelled first
• Unused credits or vouchers will be forfeited
• Your reviews and ratings will remain anonymous

What Gets Deleted

• When you delete your account:
• Personal information (name, email, phone)
• Payment methods
• Saved preferences
• Wishlist items
• Account login credentials

What Remains

• For legal and business purposes, we retain:
• Transaction records (for 7 years as legally required)
• Anonymized reviews you've written
• Communications related to bookings

How to Delete Your Account

1. Ensure you have no pending bookings
2. Log into your account
3. Go to Settings > Account
4. Scroll to 'Delete Account'
5. Enter your password to confirm
6. Select a reason (optional)
7. Click 'Permanently Delete Account'
8. You'll receive a confirmation email

Cooling-Off Period

• After requesting deletion:
• You have 14 days to change your mind
• Simply log in to cancel the deletion
• After 14 days, deletion is final

Alternative Options

• Before deleting, consider:
• Temporarily deactivating instead
• Adjusting email preferences
• Contacting support about specific concerns