Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Introduction
At GoTwende, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to discover and book travel experiences across Africa.
Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and payment information
- Travel preferences and booking history
- Profile information and photos
- Passport and identification information (when required for bookings)
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Usage data and browsing patterns
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and managing your bookings and reservations
- Communicating with you about your trips and our services
- Personalizing your experience and recommendations
- Processing payments and preventing fraud
- Improving our platform and services
- Sending marketing communications (with your consent)
- Complying with legal obligations
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Activity providers, accommodations, and tour operators to fulfill your bookings
- Payment Processors: Secure third-party payment providers to process transactions
- Business Partners: Trusted partners who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security audits and assessments
- Restricted access to personal information
- Secure data centers and infrastructure
Your Privacy Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing
- Export your data in a portable format
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@gotwende.com