My payment failed - what should I do?

Payment failures can be frustrating, but they're usually easy to resolve. Here are the most common causes and solutions.

Common Causes

Insufficient Funds: Ensure your account has enough funds to cover the booking amount plus any potential foreign transaction fees.

Card Declined by Bank: Your bank may block the transaction for security reasons, especially for international purchases. Contact your bank to authorize the payment.

Incorrect Details: Double-check that your card number, expiration date, and CVV are entered correctly.

Expired Card: Verify your card hasn't expired and update your payment method if needed.

Solutions to Try

1. Try a different payment method
2. Clear your browser cache and cookies
3. Use a different browser or device
4. Contact your bank to authorize international transactions
5. Ensure your billing address matches your card

Still Having Issues?

• If your payment continues to fail, contact our support team with:
• The error message (if any)
• The payment method you're trying to use
• Screenshots of any error screens
• We'll help resolve the issue as quickly as possible.