How do reviews and ratings work?

Reviews are crucial for building trust and attracting new customers. Here's how to manage them effectively.

How Reviews Work

The review process: - Guest receives review request after activity - They rate overall experience (1-5 stars) - Add written feedback - Reviews appear on your listing after submission

What Guests Rate

Rating categories: - Overall experience - Value for money - Guide/host quality - Accuracy of listing - Safety

Your Partner Rating

How it's calculated: - Average of all reviews from past 12 months - Weighted toward recent reviews - Minimum 3 reviews needed to display rating - Updated in real-time

Responding to Reviews

Best practices: - Respond to all reviews (positive and negative) - Thank guests for positive feedback - Address concerns professionally - Keep responses brief and helpful - Never argue or be defensive

How to respond: 1. Go to Reviews in your dashboard 2. Click on the review 3. Write your response 4. Submit (responses are public)

Handling Negative Reviews

Steps to take: - Don't respond immediately when upset - Acknowledge the feedback - Apologize for their experience - Explain what you'll do differently - Offer to make it right if appropriate

Flagging Inappropriate Reviews

You can report reviews that: - Contain false information - Include hate speech or threats - Were left by someone who didn't book - Violate our review guidelines

Improving Your Ratings

Tips for better reviews: - Exceed guest expectations - Communicate proactively - Be accurate in your listing - Ask for feedback during the activity - Follow up after to ensure satisfaction

Reviews Impact

Why reviews matter: - Higher visibility in search results - Increased trust from travelers - Eligibility for featured placement - Higher conversion rates