How do I get partner support?

We're here to help you succeed. Here's how to access partner support resources.

Partner Success Manager

• Every partner is assigned a success manager who:
• Helps with onboarding
• Answers questions
• Provides optimization tips
• Conducts quarterly reviews

Support Channels

Contact options: - Partner dashboard live chat - Email: partners@gotwende.com - Phone: +254 700 123 456 (Mon-Fri, 9am-6pm EAT) - Emergency line: +254 700 123 999 (24/7)

Partner Portal

Available resources: - How-to guides and tutorials - Best practice articles - Webinar recordings - Community forums - FAQs

Response Times

Expected response: - Live chat: Immediate during business hours - Email: Within 24 hours - Urgent issues: Within 2 hours - Technical problems: Prioritized

Training & Resources

Learn and grow: - Monthly partner webinars - Optimization workshops - Photography tips - Marketing best practices - Regional partner meetups

Technical Support

For technical issues: - Dashboard problems - Calendar sync issues - Payment questions - Listing errors - Integration help

Before You Contact Support

Speed up resolution: - Check our FAQ and help articles - Have your partner ID ready - Describe the issue clearly - Include screenshots if relevant - Note any error messages

Partner Community

Connect with other partners: - Join our Partner Facebook group - Attend regional meetups - Share tips and experiences - Network with fellow operators