How do I manage bookings?

The partner dashboard makes it easy to manage all your bookings in one place.

Booking Notifications

• When you receive a booking:
• Instant email notification
• Push notification (if app installed)
• SMS notification (optional)
• Dashboard alert

Viewing Bookings

Access your bookings: 1. Log into the partner dashboard 2. Go to 'Bookings' 3. Filter by date, status, or activity 4. Click any booking for details

Booking Statuses

Understand different statuses: - Pending: Awaiting your confirmation (request-to-book) - Confirmed: Ready to go - Completed: Activity has taken place - Cancelled: Booking was cancelled - No-show: Guest didn't arrive

Confirming Bookings

For request-to-book activities: 1. Review the booking details 2. Check availability 3. Click 'Confirm' or 'Decline' 4. Add any notes for the guest 5. Guest receives confirmation automatically

Communicating with Guests

Use in-app messaging for: - Pre-arrival information - Meeting point details - Weather updates - Special instructions - Answering questions

Modifying Bookings

• If changes are needed:
• Contact the guest through messaging
• Agree on changes
• Request modification through dashboard
• Guest confirms the change
• Updated voucher is issued

Handling Cancellations

When guests cancel: - Automatic notification received - Refund processed per your policy - Availability automatically reopens

If you need to cancel: - Use dashboard cancellation feature - Select reason - Guest is fully refunded - Try to avoid—affects your rating

Day-of Operations

Best practices: - Check dashboard morning of activity - Have guest contact information ready - Mark attendance after activity - Report any issues promptly