How do refunds work?
Information about refund processing times and methods
If you're eligible for a refund, here's everything you need to know about how and when you'll receive it.
Refund Eligibility
- You may be eligible for a refund if:
- You cancel within the free cancellation period
- Your activity is cancelled by the provider
- There's a significant change to your booking
- Special circumstances (case-by-case basis)
Processing Time
Once a refund is approved, processing times depend on your payment method: - Credit/Debit Card: 5-10 business days - PayPal: 3-5 business days - Bank Transfer: 7-14 business days - Digital Wallets: 3-5 business days
Refund Method
Refunds are always returned to the original payment method. We cannot refund to a different card or account.
Partial Refunds
- In some cases, you may receive a partial refund:
- Cancellation after free cancellation period ends
- No-show with partial refund policy
- Partial participation in multi-day activities
Tracking Your Refund
You can check your refund status in Dashboard > Bookings. You'll also receive email updates when your refund is processed.
Why Haven't I Received My Refund?
If it's been longer than the expected processing time: 1. Check your original payment method statement 2. Contact your bank as they may have additional processing time 3. Reach out to our support team with your booking reference